We led the project and programme team within GM logistics where we were responsible for delivering the annual cost challenge, the supply chain accuracy programme and the Network transformation programme. These initiatives acted as a precursor to the implementation of M&S’s strategic network and continuous improvement initiatives within the UK & International operations team. 

We developed the team to meet and achieve these objectives, through training and development and targeted recruitment including PRINCE2 and Lean Six Sigma. We delivered the departmental KPIs while supporting the Plan A sustainability agenda, leaving M&S with a robust plan and designated teams to cross functionally deliver significant supply chain savings.

While under the constraints of a limited capital budget, through a continuous improvement initiative we delivered cost-effective solutions and transformed the internal warehouse operations (physical, processes, people & systems) from labour intensive manual paper based processes to up to date real time, system led processes.  The result was improved stock accuracy, 1st time order fulfilment and reduced lead times. In addition we improved visibility on order progress and delivered significant savings in warehousing cost.